Shipping Information

Ordering Information

Payment Information

We accept Visa, Mastercard, American Express, Amazon Payments and Paypal for online orders. Please DO NOT mail cash, checks, or money orders.

Product Availability Notice
Occasionally, an item may be temporarily out of stock. We are usually able to replenish items within 3-4 days, but longer delays may occur. We will notify you be e-mail to arrange for either a substitution or refund of the out of stock item.

Shipping Information

Processing / Shipping Time
Our business days are Monday - Friday, excluding any federal holidays within the United States. If, for any reason, your order will be delayed, we will notify you via e-mail. In most cases, orders received before 1pm on a shipping day will be shipped that same day.

Shipping Method
We ship all packages via FedEx. Once an order is shipped, you will be e-mailed a FedEx tracking number to track your package. We insulate and ship our cheese with frozen gel packs to prevent spoilage.

Hawaii, Alaska, and PO Boxes
Due to extended transit times, all shipments to Hawaii and Alaska must be shipped by 2-Day Air or Next Day Air. FedEx does not deliver to PO boxes. You must provide us with a street address to deliver to.

International Orders / APO / FPO:
We ship a perishable product that is not suited for long transit times; therefore, due to increased customs delays in other countries and extended transit times, we are no longer able to offer international shipping or delivery to APOs and FPOs.  Thank you for your understanding.

Correct Address Guarantee
We guarantee shipment to the address provided. Please check to make sure that your billing address and any shipping addresses you have entered are correct. Incorrect shipping addresses result in delayed deliveries, and ultimately, the product perishes. If you provide us with an incorrect address, we will correct the address as required, reship the package, and charge you accordingly. BE 100% SURE THAT YOUR SHIPPING ADDRESS IS CORRECT.

In addition, please ensure that your recipient will be home for delivery before the package arrives.  We are not responsible for packages that are left unattended.

Flat Rate Shipping
Flat rate shipping is only available on our website. Flat rate shipping applies to shipments that are delivered via the United States Postal Service. The delivery method adds approximately 2 days to the delivery time, so this delivery method is not suitable for all areas or for extremely perishable products.

 

Free Ground Shipping Offer
We offer free ground shipping on order over $49. The following conditions apply:


  • Offer applies only to ground shipping.

  • Offer is per address. In other words, if you are shipping two $38 items to two different addresses, this offer does not apply.

  • Offer applies to internet orders only. Phone orders do not get free shipping.

  • Offer applies to mainland USA only.

  • Order Problems
    Unfortunately, errors do happen. If you discover anything is wrong with your order (damaged, missing, or incorrect item; billing issues, or anything else), please e-mail us or call us at 1-888-482-7700.  You must contact us within 30 days of receiving your package.  After 30 days we will not replace or resend merchandise, or issue refunds. When calling about an order problem, please have your order number ready.  

    If you wish to return the product will refund you for any unopened product in new condition, less the charge for return shipping. For safety reasons, we do not resell any returned product.

    Customer Service Contact
    Phone - 1-888-482-7700 - Monday thru Friday, 10am to 6pm.
    E-mail - Send e-mails to info@wisconsincheesemart.com