We accept Visa, Mastercard, American Express, Discover, Google Pay, Apple Pay, Shop Pay, and Paypal for online orders. We do not accept orders via mail. Please DO NOT mail cash, checks, or money orders.
Product Availability Notice
Occasionally, an item may be temporarily out of stock. We are usually able to replenish items within 3-4 days, but longer delays may occur. If an acceptable substitute is available, we will notify you via e-mail to arrange for either a substitution or refund of the out of stock item. If no substitute is available, we will refund the out of stock item and ship the remaining items.
We require a $20 minimum in product to place an order. This price does not include shipping.
Processing / Shipping Time
Our business days are Monday - Friday, excluding any federal holidays within the United States. If, for any reason, your order will be delayed, we will notify you via e-mail. In most cases, orders received before 1pm on a shipping day will be shipped that same day. During the warm summer months, we do not ship over the weekend due to the perishable nature of our products. Any orders placed Wednesday after 1pm CT will ship the following Monday, unless shipping within our 1 day shipping zone.
We ship packages via FedEx and USPS. Once an order is shipped, you will be e-mailed a tracking number to track your package. We insulate and ship our cheese with frozen gel packs to prevent spoilage. Due to the perishable nature of our products, we require expedited shipping to all areas outside our 1-2 day ground shipping zone.
Due to the perishable nature of our product, we do not ship to PO Boxes.
International Orders / APO / FPO:
We ship a perishable product that is not suited for long transit times; therefore, due to increased customs delays in other countries and extended transit times, we are no longer able to offer international shipping or delivery to APOs and FPOs. Thank you for your understanding.
Correct Address Guarantee
We guarantee shipment to the address provided. Please check to make sure that your billing address and any shipping addresses you have entered are correct. Incorrect shipping addresses result in delayed deliveries, and ultimately, the product perishes. If you provide us with an incorrect address, we will correct the address as required, reship the package, and charge you accordingly. BE 100% SURE THAT YOUR SHIPPING ADDRESS IS CORRECT.
In addition, please ensure that your recipient will not be out of town at the time of delivery. While we do not require a signature at the time of delivery, we are not responsible for packages that are left unattended if the recipient is not home.
Flat Rate Shipping
Flat rate shipping is only available on our website. Flat rate shipping applies to contiguous US only*. Our flat rate shipping is $15.
*Shipping to Alaska or Hawaii
There is a $15 surcharge added to the flat rate shipping for shipping to Alaska and Hawaii, for a standard shipping cost of $30 to these locations.
Free Ground Shipping Offer
We offer free ground shipping on order over $49. The following conditions apply:
- Offer applies only to ground shipping to areas within our 1-2 day transit zone. Please see shipping zone map above for included areas.
- Order must be over $49 after any applicable discounts.
Unfortunately, errors do happen. If you discover anything is wrong with your order (damaged, missing, or incorrect item; billing issues, or anything else), please e-mail us or call us at 1-888-482-7700. You must contact us within 30 days of receiving your package. After 30 days we will not replace or resend merchandise, or issue refunds. When calling about an order problem, please have your order number ready.
For safety reasons, we cannot accept returns on perishable products.
Orders received by 9am CT on Tuesday of the week prior to Christmas can ship ground and arrive before Christmas.
Orders received by 9am on Thursday of the week prior to Christmas can ship ground and arrive before Christmas if they are in are two day zone (aqua color in the shipping map below). Orders shipped via FedEx 2 day air and received by 9am on Wednesday of the week prior to Christmas will arrive before Christmas.
Customer Service Contact
Phone - 1-888-482-7700 - Monday-Friday, 9:00am to 5:00pm CT
E-mail - Send e-mails to firstname.lastname@example.org